Shipping & Returns

Mrs. Sunflower Store

My Little Sunflower LLC

Last updated: September 24, 2026

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Thank you for shopping with us. Every order is packed with care by our team in Yonkers, New York. This policy explains how shipping, pickup, returns, and refunds work. It is part of our Terms & Conditions.

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SHIPPING

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Where we ship

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We ship to addresses in the United States (all 50 states and Washington, D.C.). We do not ship internationally at this time. If you need delivery to a U.S. territory or to an APO, FPO, or DPO address, please contact us before ordering.

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Processing time

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Business days are Monday through Friday, not including U.S. federal holidays.

• Orders without a signed dedication ship within 1 to 3 business days.

• Orders that include a signed dedication ship within 7 business days, because we prepare each dedication by hand.

• If your order includes a book with a dedication, we ship the whole order together when the dedication is ready.

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If your order is delayed

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If we cannot ship your order within the processing time above, we will email you before that time runs out. We will tell you the new expected shipping date and give you the choice to wait or to cancel your order for a full refund.

• If the new date is no more than 30 days after the original shipping time and you do not reply, we will treat that as your agreement to wait. You can still cancel at any time before your order ships.

• If we cannot give you a new date, or the new date is more than 30 days after the original shipping time, we will cancel your order and refund you unless you tell us you want to wait.

• If we then miss the new date, we will contact you again, and we will cancel your order and refund you unless you agree to wait longer.

• Refunds for canceled orders are issued to your original payment method within 7 business days.

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Shipping rates

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Rates are based on your order subtotal (after discounts and before tax):

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Order subtotal under $40.00: $9.99

Order subtotal from $40.00 to $99.99: $12.99

Order subtotal of $100.00 or more: Free

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Your shipping cost is always shown at checkout before you pay.

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Carriers and tracking

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We ship with the U.S. Postal Service (USPS) or UPS. When your order ships, you will receive an email with your tracking number. Delivery time depends on the carrier and your location. Delivery dates shown by carriers are estimates and are not guaranteed.

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Shipping address

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Please double check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we will contact you, and you may need to pay the cost of shipping it again.

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FREE LOCAL PICKUP IN YONKERS

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You can choose free local pickup at checkout. Pickup orders are ready within the same processing times as shipped orders. We will email you when your order is ready, along with the pickup address and hours. Please bring your order confirmation and a photo ID. If an order is not picked up within 30 days, we will contact you to arrange another option. If we cannot reach you, we may cancel the order and refund your payment.

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RETURNS

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Returns within 30 days

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You may return most items within 30 days of delivery or pickup for a refund to your original payment method, as long as they are:

• Unused and in their original condition.

• In their original packaging, with hang tags still attached.

• Complete, with all parts and pieces.

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Your order number is required as proof of purchase.

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Items that cannot be returned

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• Personalized items are final sale. This includes any book with a signed dedication, even when it is part of a gift set.

• This does not apply if the item arrives damaged or defective, or if we made a mistake in the dedication. In those cases, please see "Damaged, defective, or incorrect items" below.

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How to start a return

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1. Email us at contact@mylittlesunfloweracademy.com within 30 days of delivery or pickup. Include your order number, the items you want to return, and the reason.

2. We will reply with return instructions.

3. Please send the items within 14 days after we send you the instructions. Pack them securely and include your order number in the package.

4. Ship your return to:

My Little Sunflower LLC

Returns

26 Saint Andrews Place

Yonkers, NY 10705

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If you picked up your order, you may ask us about returning it in person instead.

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Please contact us before sending a return, so we can process it quickly. We recommend using a trackable shipping service, because we cannot be responsible for returns lost on the way to us.

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Return shipping costs

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You pay the cost of return shipping, unless the return is due to our error or the item arrived damaged or defective. Original shipping charges are not refundable, unless the return is due to our error.

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Promotions and free shipping

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• If your order qualified for free shipping and a return brings the items you keep below $100.00, we will subtract from your refund the shipping rate that would have applied to those items.

• If your order included a free item (such as a free tote bag) and a return brings the items you keep below the promotion's minimum, please return the free item too, or we will subtract its price in our store from your refund.

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Gift sets

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• You may return a whole gift set, or return any unused plush toy from a gift set on its own.

• When you return part of a gift set, each returned item is refunded at its share of the price you paid for the set. For example, if you paid $100.00 for a set whose items cost $120.95 when bought separately, each returned item is refunded at about 83% of its price when bought separately.

• If the set includes a book with a signed dedication, the book is final sale, but the plush toys in the set can still be returned under this policy.

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Gifts

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If you received one of our products as a gift, please contact us. Refunds for returned gifts go to the original payment method of the person who placed the order.

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Exchanges

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To exchange an item, please return it for a refund and place a new order. If an item arrived damaged or defective, we will gladly send a replacement.

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REFUNDS

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Once we receive and inspect your return, we will email you to confirm your refund. Approved refunds are issued to your original payment method within 5 to 10 business days after we receive the item, and they include the sales tax you paid on the returned items. Depending on your bank or card company, it may take a few more days for the refund to appear on your statement.

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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

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We are sorry if anything arrives less than perfect. Please email us at contact@mylittlesunfloweracademy.com:

• Within 7 days of delivery if an item arrives damaged or you received the wrong item.

• Within 30 days of delivery if an item is defective.

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Include your order number and photos of the item and the packaging. We will send a replacement or give you a full refund, including shipping, at no cost to you. This policy does not limit any rights you have under law.

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LOST, MISSING, OR DELAYED PACKAGES

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If your package has not arrived within 7 days after its estimated delivery date, please contact us.

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If your tracking shows your package as delivered but you cannot find it, please check around your home, with neighbors, and with your building's mail room, and then contact us within 7 days of the delivery date.

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In either case, we will open a search with the carrier. If your package cannot be found, we will send a replacement or give you a refund.

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ORDER CHANGES AND CANCELLATIONS

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If you need to change or cancel an order, email us as soon as possible. We can make changes or cancel until your order ships. Once we have started writing a signed dedication, that book cannot be canceled or changed, unless we cannot ship it within the processing time stated above.

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QUESTIONS

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We are happy to help.

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My Little Sunflower LLC

26 Saint Andrews Place, Yonkers, NY 10705

Email: contact@mylittlesunfloweracademy.com

Phone: (914) 217-0659